Privacy policy overview

Types of personal information collected

The platform collects different categories of personal data when users create an account, use services, or contact support, for example:

• Identification data: name, date of birth, nationality, verification documents (such as PAN, Aadhaar, passport, or driving licence copies, where permitted).
• Contact details: email address, mobile number, postal address, communication preferences.
• Account data: username, password, security questions, account history, responsible gaming settings.
• Transaction data: payment details provided to payment providers, deposit and withdrawal history, betting and gaming records, bonuses and loyalty data.
• Technical data: IP address, device identifiers, browser type, operating system, time zone, access logs, and usage patterns.
• Compliance and risk data: information related to know-your-customer (KYC), anti-money laundering (AML), fraud monitoring, and dispute resolution.

Purposes for collecting user data

Personal information is collected and processed for purposes such as:

• Creating, verifying, and managing user accounts.
• Providing online casino and sportsbook services and processing transactions.
• Meeting legal and regulatory obligations under India law and other applicable regimes.
• Conducting security checks, fraud prevention, and risk management.
• Supporting responsible gaming and enforcing age restrictions.
• Handling user requests, complaints, and customer support.
• Performing analytics to maintain, secure, and improve services.

Security measures for data protection

The operator applies technical and organisational measures designed to protect user information against unauthorised access, loss, misuse, alteration, or disclosure, including:

• Encryption and secure transmission protocols for sensitive data where suitable.
• Access controls that limit personal data access to authorised staff and service providers.
• Segregation of systems handling payments, identity verification, and gaming services.
• Regular monitoring, logging, and security reviews of systems and infrastructure.
• Staff training on privacy obligations and data handling procedures.

While strong safeguards are in place, no online service can guarantee absolute security. Users are advised to keep passwords confidential and use unique, strong credentials for their account.

User rights over personal information

Subject to applicable law, users in India have the right to:

• Request confirmation whether their personal data is processed.
• Access their personal information, subject to reasonable verification.
• Request correction or completion of inaccurate or incomplete data.
• Request deletion of personal information, where permitted by law and where retention is not required for legal, regulatory, or legitimate business purposes.
• Object to or limit certain processing activities, for example direct marketing, where legally possible.
• Withdraw consent for specific processing activities that rely on consent, without affecting the lawfulness of prior processing.

Requests can be made through the contact channels provided on the website. Additional verification may be requested to protect user privacy.

Compliance with India regulations

Data processing follows applicable Indian data protection principles, gambling-related regulations as applicable to online skill and chance-based services, and general obligations related to KYC, AML, and consumer protection. Where international frameworks such as the GDPR apply due to the user’s location or regulatory requirements, the platform seeks to align processing practices with those standards as far as reasonably practicable.

Operation of accounts and services

Personal data is used to:

• Register and authenticate user accounts.
• Provide access to online casino games, sports betting markets, and related features.
• Process deposits, wagers, payouts, and withdrawals through authorised payment providers.
• Manage account balances, bonuses, loyalty schemes, and transaction histories.
• Deliver customer support and resolve technical issues.

Service improvement and analytics

User information and technical data may be used for:

• Monitoring performance and reliability of the website and mobile interfaces.
• Analysing aggregated behaviour to understand how services are used.
• Detecting technical problems, preventing outages, and improving usability.
• Developing new features, tools, and responsible gaming controls.

Where possible, analytics data is aggregated or pseudonymised to reduce any direct link to identified users.

Personalisation and communication

The platform may process personal data to:

• Tailor content, language settings, and account experience based on device, region, or user preferences.
• Send service messages, such as account alerts, security notifications, and changes to terms or policies.
• Provide marketing communication, promotional information, and offers where the user has given consent or where permitted under applicable law.

Users may manage communication preferences in their account settings or by following the instructions in messages, subject to technical and legal limits.

Compliance, risk, and lawful processing

User information can be processed to meet legal, regulatory, and risk-related obligations, such as:

• Conducting identity verification and age checks.
• Performing AML and counter-terrorist financing screening.
• Monitoring transactions for fraud, chargebacks, abuse, or prohibited activity.
• Cooperating with law enforcement, regulatory authorities, payment providers, and dispute resolution bodies where required.

Processing of personal data is based on one or more legal grounds, including user consent, performance of a contract, compliance with legal obligations, protection of vital interests, and the legitimate interests of the operator in running secure and lawful services. Processing aims to be fair, transparent, and proportionate to the purposes described in this document.

How users can review and update information

Users can access and update much of their personal information directly from their account profile, including contact details, certain preferences, and security settings. For data that cannot be edited within the account, users may submit a request through the support channels identified on the website, subject to verification of identity.

Where permitted by law, users may request:

• A copy of their personal data undergoing processing.
• Correction of inaccurate or incomplete information.
• Updates to communication and consent preferences.

Requests for deletion and restrictions

Users may ask for deletion of personal information in the following cases, subject to legal and regulatory requirements:

• Data is no longer required for the original purpose of collection.
• Consent-based processing is withdrawn and no other legal basis applies.
• Processing is contested or considered unlawful by the user and no overriding grounds apply.

The operator may retain certain records for a minimum period required by law or regulation, including AML, KYC, tax, and accounting rules, and for the establishment, exercise, or defence of legal claims. Some information may also be archived to meet responsible gaming obligations.

Security checks and payment processing consent

By using the website and related services, users consent to reasonable security checks and verification procedures, including:

• Identity and age verification using official documents and databases where legally allowed.
• Assessment of transactions to prevent fraud, money laundering, and misuse of services.

Payment data provided during deposits and withdrawals is processed by authorised payment service providers and banking partners. These providers operate their own secure systems and process payment information as independent or joint data controllers or processors, according to their policies and regulatory obligations. Only limited payment-related information is stored by the operator, to the extent needed to complete transactions, comply with legal requirements, and resolve disputes.

The services are intended strictly for users who are at least 18 years old or older where local law sets a higher minimum age for online gaming and betting. Opening an account or using the platform by any person under the applicable legal age is prohibited.

The operator relies on information provided by users at registration and may not always be able to verify age without supporting documents. Identity and age verification checks may be requested at any time, including before withdrawals or in connection with compliance reviews.

If it is discovered that a user is a minor, or if a parent or legal guardian notifies the operator that a minor has provided personal data or created an account:

• Access to the account may be blocked or closed.
• Personal information relating to the minor will be deleted or anonymised as soon as reasonably practicable, unless retention is strictly required by law or to protect the interests of the minor or third parties.

Parents and guardians who suspect that a minor has used the services are encouraged to contact support immediately, providing sufficient information to allow investigation and appropriate action.

To deliver online gaming and betting services and support operations, personal data may be stored or processed in countries outside India, including locations where servers, group companies, technical partners, or payment providers are based.

By using the website, creating an account, or providing personal information, users consent to such international transfers of data. These transfers may occur to jurisdictions that have different data protection laws, which may provide a lower or higher level of protection than the user’s home country.

The operator aims to ensure that any entity handling personal data abroad applies appropriate confidentiality and security standards. This may include:

• Contractual safeguards imposing privacy and security obligations on partners.
• Limiting access to user information to staff and providers who require it for legitimate purposes.
• Adopting internal rules for cross-border data handling.

Where required by applicable law, additional measures are taken to provide a level of protection comparable to that in the user’s jurisdiction.

This Privacy Policy describes how personal information is handled but does not create contractual rights beyond those required by applicable law or the terms and conditions of the services. To the extent permitted by law, the operator may limit or adjust certain rights or obligations described in this document to comply with binding legal requirements, regulatory directions, or law enforcement requests.

Any disclaimer or limitation stated in this document applies from the moment the user accepts the Privacy Policy. Acceptance may occur through active confirmation during registration, continued use of the services after publication or update of the policy, or other forms of accession recognised under applicable law.

In situations where national law, court orders, regulatory instructions, or contractual duties require different handling of personal data from that described here, such legal or contractual obligations will prevail to the extent of any inconsistency. The operator will seek to handle user information fairly and proportionately in such cases.

What cookies are

Cookies are small text files that an online service places on a user’s device when visiting a website or using a mobile application. They store limited information about the device and browsing actions, which can be read on later visits.

Other similar technologies, such as pixels, tags, and local storage, may also be used for related purposes. For simplicity, all these tools are referred to as cookies in this policy.

How cookies are used

The website uses cookies and related tools for purposes such as:

• Basic operation of pages, log-in, and account security.
• Remembering user preferences, such as language and display settings.
• Gathering statistics about visits, page views, and interaction patterns.
• Analysing behaviour in aggregate to understand how services are used and to detect performance issues.
• Personalising content and improving layout, navigation, and functionality.

Some cookies may be placed by third-party analytics or service providers that help operate the platform.

Cookie duration and retention

Cookies are stored for varying periods:

• Session cookies are deleted when the browser is closed.
• Persistent cookies remain on the device for a defined period.

Unless a shorter period is necessary, cookies used for analytics, preference, and personalisation are retained for up to 1 year, after which they expire or are refreshed based on continued use.

Cookie choices

Most browsers allow users to:

• View which cookies are stored.
• Delete cookies from their device.
• Block or limit certain types of cookies.

Restricting cookies may affect some features or performance of the services. Settings vary by browser and device, so users should consult their browser help section for specific instructions.

By accessing or using the website, registering an account, or continuing to use the services after being informed of this Privacy Policy, users are deemed to have fully accepted and agreed to the collection, processing, and use of personal data as described in this document, subject to applicable law.

The policy may be updated from time to time to reflect changes in legal requirements, technical developments, or service features. The version published on the website at the time of use is the version that applies and takes precedence over any earlier version.

Users are encouraged to review the Privacy Policy periodically to stay informed about how their information is handled. Continued use of the services after any update signifies acceptance of the revised policy, within the limits permitted by law.

Situations where information may be shared

Personal data may be shared with third parties where necessary for:

• Compliance with legal obligations, court orders, and requests from regulators or government authorities.
• Investigation, prevention, or response to suspected illegal activity, fraud, security incidents, or policy violations.
• Management of disputes, chargebacks, and claims, including co-operation with payment providers and financial institutions.
• Performance of contracts and operation of services, such as identity verification, customer support, analytics, and hosting.

A list or description of key categories of third-party partners may be provided on the website or within account information pages. Where not publicly listed, users can receive information on the purpose and scope of sharing upon request, subject to legal restrictions.

Types of third parties involved

Third parties that may receive user information include:

• Group entities involved in operating or supporting the online casino and sportsbook platform.
• Payment service providers, banks, and financial intermediaries.
• Identity verification, KYC, and AML service providers.
• Technical, hosting, and security infrastructure partners.
• Professional advisers such as auditors, legal counsel, and compliance consultants.

These parties are required, by contract or law, to protect personal data and use it only for authorised purposes.

Consent to share data

By providing personal information and using the services, users consent to the sharing of their data in the ways described in this document, to the extent permitted by applicable law. In some cases, explicit consent may be requested for specific categories of sharing or for marketing-related processing. Where consent is withdrawn, the operator will stop the affected processing activities as soon as reasonably practicable, while retaining information required for legal or operational reasons.

The website may contain links, banners, or references to external websites, mobile applications, or services that are operated by third parties. These external resources have their own privacy policies, terms of use, and data handling practices, which may differ from those described in this document.

The operator does not control and is not responsible for how third-party websites collect, use, store, or share personal information. Users are encouraged to review the privacy policies and terms of any external websites they visit before providing personal data or completing transactions.

Following a link to a third-party service is at the user’s own discretion and risk. Any personal information shared directly with third parties will be subject to their policies and regulatory environment, not the policies of this website.